Safety and Australian regulation
Reporting concerns about a practitioner
Where Australians can take a concern about cosmetic care or advertising — the provider first, AHPRA, the TGA, and health complaints bodies — without turning this page into a case file.
By the Anti Wrinkle Brisbane editors · Published 23 September 2025 · Updated 26 September 2026
Garden paths at City Botanic Gardens, Brisbane by Kgbo. Licensed under CC BY-SA 4.0. Source: Wikimedia Commons file page. Also listed on the image credits page.
If something went wrong — or an advertisement looks unlawful — you should not have to invent a process. Australia already has doors. This page names them.
Urgent harm first
Vision change, severe pain, breathing trouble, or a sense of emergency: 000 or a hospital. Bruising, swelling and when to seek help is the on-site companion, not a triage service.
The treating service
Ask for the registered practitioner, the clinical record, and what they propose to do next. Write down names. The AHPRA register tells you who is legally on the hook.
AHPRA
Notifications about registered practitioners go through AHPRA. Advertising that uses testimonials or unsafe claims can sit here too. Read their current cosmetic advertising guidance before you write, so you describe facts rather than slogans.
TGA
Unlawful advertising of therapeutic goods, including scheduled cosmetic injectables, is a TGA matter. Keep screenshots with dates. Our explainer: TGA rules on cosmetic injection advertising.
State and territory complaints bodies
Health complaints commissioners handle some service disputes. In Queensland, start with the current Queensland Health or Office of the Health Ombudsman pathways. Names of offices change; use a government domain.
This publication
Use the contact form for errors in our articles, image-credit issues, or guest-pitch questions. Do not send clinical photographs. Our privacy policy explains why.
No crowdsourced verdicts
We will not host a comments stack of case stories. That would become a testimonial wall in another direction. AHPRA testimonials is the reason.
Questions readers ask
Should I contact the clinic before a regulator?
If you are safe and you want a local fix, yes. If you need urgent care, seek that first. Regulators are not emergency departments.
What does AHPRA handle?
Concerns about registered practitioners and, in many cases, advertising of regulated health services. Use the current form on ahpra.gov.au.
What does the TGA handle?
Advertising and supply issues for therapeutic goods, including public ads for prescription-only products. Use tga.gov.au.
Will the editors investigate my case?
No. Send us a correction if our pages are factually wrong. Clinical complaints belong with clinicians and regulators.
Image credit for this article is also collected on the credits page. Corrections go through the contact form.
Keep reading
Prescription-only medicines and public information
Why Schedule 4 cosmetic medicines sit behind a consultation, what a public website may explain, and how Anti Wrinkle Brisbane draws the line on this domain.
AHPRA testimonials and higher-risk procedures
What counts as a testimonial under Australian health advertising rules, why higher-risk cosmetic procedures are singled out, and how this site stays on the safe side of the line.
TGA rules on cosmetic injection advertising
A reader’s guide to why Australian law restricts public advertising of many cosmetic injectable products, including everyday nicknames and price lists.