Cancellations and Refunds

Clinic Policy

At Brisbane Anti Wrinkle & Skin Studios we aim to provide a smooth operation while providing the best service possible. To assist us in this process, we ask you to be aware of
the Terms & Conditions below.

Appointment and Treatment Participation
We recommend arriving 10 minutes prior to your appointment time in order to complete any consultation/consent forms and assist our team to run on time. Please be courteous and advise if you are running late, as we may be able to rearrange your appointment to avoid inconveniencing other clients and still provide your scheduled treatment.

For best results, it is advised to rebook your next appointment to ensure you return for treatment at the recommended date. Please be advised that steering away from clinic treatment interval recommendations may affect the overall effectiveness of your personal treatment.

In confidence, we require all clients to commit to full medical disclosure and be honest in communicating pre-existing conditions, allergies and/or prior reactions. It is wholly the responsibility of the client to advise of any changes in medical condition(s), medication consumption, if they are currently trying to conceive, pregnant or breastfeeding, if they have or will be excessively exposed to the sun/solarium and/or have applied tanning agents to the face/body.

Bookings, Cancellation and Rescheduling Policy
Brisbane Anti Wrinkle & Skin Studios will, with your permission, send an appointment confirmation and additional treatment information via email, phone or SMS.
We appreciate you contacting us should you need to change, cancel or reschedule an appointment or if you have any concerns.

  • Please be considerate of others and provide at least 24 hours notice to cancel or reschedule.
  • Credit card details or a deposit may be required to secure appointments (In most cases this is redeemable against your booked treatment on the day).

Gift Vouchers/Treatment Packages
Brisbane Anti Wrinkle & Skin Studios will maintain all client Treatment Package information on file. Cancellation terms apply to Treatment Packages. Clients who cancel/reschedule less than 24 hours before may forfeit the treatment from their pre-purchased package. All Treatment Packages and Gift Vouchers purchased upfront are valid for one year from date of purchase and cannot be redeemed for cash. Treatment Packages cannot be transferred to another individual.

We reserve the right to reject a Gift Voucher credit if the Gift Voucher is not presented, any lost or stolen vouchers unfortunately cannot be replaced.

Refund Policy
Management reserve the right to review your individual Treatment Package and/or Gift Voucher purchased and offer an alternate treatment option (up to the same value of your remaining credit) in the event it is deemed you are not suitable to proceed with the initial treatment plan.

By purchasing a Treatment package and/or Gift Voucher upfront you accept the Treatment Plan recommended by your Skin & Laser technician and agree that you have been fully advised of the result expectations. The Brisbane Anti Wrinkle & Skin Studios team are considerate of personal circumstances changing, however it is wholly your responsibility to ensure you are able to commit to your treatment plan and investment purchased at your chosen clinic, for the entire duration of your treatment course within the date of validity.

Brisbane Anti Wrinkle & Skin Studios will offer a refund when required by Australian Consumer Law. Refund calculation for treatment packages = the total amount paid by the
client minus each treatment/missed appointment charged at RRP (as this now becomes a ‘pay as you go rate’).

Adverse Reaction Policy
In the unlikely event you experience a side effect from a treatment, please advise the clinic directly and present yourself within 24 to 48 hours of the adverse reaction occurring. Full cooperation during this time is required, which will include weekly consultations for assessment (photos and documentation). Additional treatments and products may be required to be purchased by the client.

The client will also indemnify Brisbane Anti Wrinkle & Skin Studios for any external costs associated to remedy the side effect.

Pricing Policy
Brisbane Anti Wrinkle & Skin Studios reserve the right to alter treatments and pricing without prior notice.

Booking Deposits
Brisbane Anti Wrinkle & Skin Studios reserve the right to charge Booking Deposits (often redeemable) for selected cosmetic procedures. Please refer to the below schedule:

Registered Nurse

Registered Nurse

Cosmetic Doctor (Face to Face)

Cosmetic Doctor (Face to Face)

Cosmetic Doctor (Face to Face)

Follow Up

Extended Consultation / Treatments

Follow Up

Short Consult

Long Consult / Treatments

Free

$50

Free

$60

$120

If the medical team determines a treatment is not suitable, your pre-paid Booking Deposit can be used towards a skin/laser or cosmetic treatment (subject to suitability) within 30 days. Excludes any retail products.

All cosmetic Booking Deposits are non-transferrable between clinics or patients and may be forfeited if cancelled or rescheduled by the patient less than 24 hours prior to the booked appointment.