Cancellations and Refunds

Cancellations and Refunds

Please note the following conditions pertaining to cancellations and refunds:

Cancellations

  • You need to provide a minimum of 48 hours’ notice should you wish to cancel an appointment.
  • Should you cancel an appointment with less than 48 hours’ notice, we reserve the right to charge you a cancellation fee amounting to 50% of the treatment cost.
  • Should you fail to arrive for an appointment (without notifying us 48 hours beforehand), we reserve the right to charge you a cancellation fee amounting to 50% of the treatment cost.

Refunds

  • In the event that you cancel or fail to attend a prepaid treatment, that treatment will be forfeited.
  • Any deposits paid for cosmetic injection treatments will not be refunded.
  • Refunds will be paid where required according to Australian Consumer Law.
  • Treatments and services are not transferable to any other individual or clinic.